Discover more service areas
Would you like to submit a complaint?
Please send us your inquiry, including relevant photos, using the form.
Our customer service team in Bietigheim-Bissingen will review your case and inform you of the next steps as soon as possible. Since we want to avoid unnecessary transportation routes at all costs, please only send items after prior consultation. An initial assessment can easily be carried out based on the photos.
Within the 2-year warranty period, we naturally cover material and workmanship defects.
Please note that wear and tear, such as sole wear or damage to the upper, is not covered by the warranty.
Do not ship any items until we have evaluated your photos and approved a physical inspection.
Normal wear and tear is not covered by the warranty, such as worn soles or damage to the upper material.
Repair service
Some of our shoes are handmade and made from high-quality materials. Therefore, for sustainability reasons, it makes sense to give your favorite shoes a second life.
We take our environmental responsibility seriously and therefore offer repairs under the following conditions:
The upper material is still in good condition.
The shoes have not already been resoled one or more times.
There is no technical damage, such as a defective heel area.
Repairs and orthopedic modifications are not carried out on our premises. If you do not have a local shoemaker who can perform this work, your request will be forwarded via the following form to a long-standing trusted partner of ours. They will then contact you directly.
Understanding hydrolysis
When your shoe sole begins to detach or crumble, the material has reached the end of its service life. This natural aging process is called hydrolysis. It occurs when moisture in the air slowly breaks down the sole material over time.
